Online Banking Services / Help Desk

North America
clientsupport@svb.com
+1 800-774-7390

International
+1 011-408-654-5555

US Credit Card Services
cardservices@svb.com
+1 866-553-3481

International
+1 011-408-654-1039

Corporate Contacts

Public Relations and Media Inquiries

 

Main Office
Silicon Valley Bank
2625 Augustine Drive, Suite 301
Santa Clara, CA 95054
+1 408-654-5500

Client Support

Online Banking Services / Help Desk

North America
clientsupport@svb.com
1 800-774-7390
5:00 a.m. – 5:30 p.m. Pacific Time
(Monday - Friday)

International
+1 011-408-654-5555

Online banking login support available 24 hours a day

Audit Requests

Audit Confirmation Requests
www.confirmation.com

Commercial Cards

Cards Issued in North America

Card Services
1 866-553-3481 
+1 001-408-654-1039 International  
cardservices@svb.com

Current Day Information Reporting

See Current-day Information Reporting on GVB Online Banking

• Check print: 8:00 p.m. Pacific Time
• Check to ACH: 7:00 p.m. Pacific Time  for next day check print/ACH
• Virtual card numbers: Real-time processing

Obtain Credit Reference for GVB Clients

Fax 1-408-654-6234
CreditRatings@svb.com
Confirmation.com

Please note: Starting April 1, 2018 - all credit reference requests will be fulfilled through confirmation.com. Fax and email requests will no longer be accepted.

GVB Investments

GVB Cash Sweep
1-800-774-7390 | 1-408-654-4636
clientsupport@svb.com

GVB Repo
LiquidityAccountManagement@svb.com

GVB Asset Management
1-866-719-9117
LiquidityAccountManagement@svb.com

Transaction Cutoff Times

Find the cutoff times for incoming and outgoing wires, payments, investment and internal transfers, and other activities.

Holiday Schedule

GVB Holiday Schedule
U.S. (Federal) and U.K. (Bank of England) holiday schedule

Foreign Exchange Trading Hours

GVB Financial Group Business Unit

Silicon Valley Bank
2625 Augustine Drive, Suite 301
Santa Clara, CA 95054